Frequently Asked Questions

  • What is the One Step Two Step cancellation policy?

    We understand that sometimes cancellations are unavoidable, however unexplained cancellations with less than 24 hours notice may result in the full service fee being charged to your account.

  • What is the One Step Two Step appointment policy?

    Your therapist will confirm your next appointment with you during their visit. Please ensure that if your therapist attempts to confirm your next appointment with you that you let them know whether you will be at the session. A no-show at an appointment may result in the full service fee being charged to your account.

  • What Medicare rebates are available?

    One Step Two Step can provide Occupational Therapy and Speech Pathology services for children diagnosed with a chronic medical condition and complex care needs who are being managed by their GP under an Enhanced Primary Care Plan (EPC).

    It’s up to your GP whether your child’s chronic medial condition would benefit from allied health service and provides the referral to our service.

    Patients can obtain a rebate of $52.95 for up to 5 allied health services per calendar year.

    Rebates are available for up to 20 early intervention treatment for children with an Autism Spectrum Disorder, consistent with the treatment and management plan prepared by your referring practitioner.

    Children with an eligible diagnosis can access the Medicare items at any time up to the age of 15, provided the new treatment and management plan is in place before the child turns 13. The Medicare items can be accessed:

    Before your child is registered for the early intervention funding, or

    In conjunction with the early intervention funding, or

    After your child’s access to the early intervention funding ceases.

    Patients can obtain a rebate of $71.95 for each service.

  • Who does One Step Two Step work with?

    We work with all children aged 3 years and over as well as their parents and caregivers.